Terms & conditions.

Published policy

1. Introduction

Welcome to Hatton Gold. These Terms & Conditions govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

Throughout these Terms & Conditions, “Hatton Gold”, “we”, “our”, or “us” refers to Hatton Gold.

2. Products & Services

Hatton Gold specialises in jewellery including wedding rings, engagement rings, modern metal rings, and Recrafted jewellery.

We aim to ensure all product descriptions, images, specifications, and pricing are accurate. However:

Slight variations in colour, finish, or appearance may occur due to screen settings, lighting, or handmade craftsmanship.

Ring weights and dimensions are approximate unless otherwise stated.

Recrafted items may contain minor characteristics consistent with restored or previously owned jewellery.

We reserve the right to update, modify, or discontinue products without notice.

3. Pricing & Payment

All prices shown on our website are in GBP (£) unless otherwise stated.

We reserve the right to amend pricing at any time without prior notice.

Payment must be made in full before any order is processed or dispatched.

We accept payment methods available at checkout.

If a pricing error occurs, we reserve the right to cancel or refuse orders placed at the incorrect price.

4. Custom & Personalised Orders

Custom-made, engraved, resized, or personalised jewellery is made specifically for the customer.

Because of the bespoke nature of these items:

Designs may vary slightly from digital previews or images.

Production times may vary depending on complexity.

Once production has started, changes may not be possible.

Customised or personalised items may not be eligible for cancellation or return unless faulty.

Customers are responsible for ensuring all sizing, engraving, and custom details are correct before confirming an order.

5. Ring Sizing

Customers are responsible for selecting the correct ring size when placing an order.

Hatton Gold is not responsible for incorrect sizing provided by the customer.

Where resizing services are available, additional charges and shipping fees may apply.

Certain ring styles or materials may not be suitable for resizing.

6. Recrafted Jewellery

Recrafted jewellery consists of restored, redesigned, or previously owned pieces.

While all Recrafted items are professionally cleaned, inspected, and restored where required:

Minor signs of character may remain.

Some pieces may contain original components.

Each item may be unique and unavailable for repeat purchase.

Product descriptions will aim to accurately reflect the condition and characteristics of each item.

7. Hallmarking & Authenticity

Where legally required, precious metal jewellery sold by Hatton Gold will be hallmarked in accordance with UK hallmarking regulations.

All jewellery is inspected for authenticity before sale.

8. Order Acceptance

Once an order is placed, you will receive an order confirmation email.

This email does not constitute acceptance of your order.

We reserve the right to refuse or cancel orders for reasons including:

Product availability

Suspected fraud or unauthorised activity

Pricing or listing errors

Incomplete customer information

If payment has already been taken for a cancelled order, a refund will be issued.

9. Shipping & Delivery

Delivery estimates provided are approximate and not guaranteed.

Hatton Gold is not responsible for delays caused by:

Couriers

Customs procedures

Weather conditions

Industrial action

Circumstances outside our control

Risk of loss or damage passes to the customer upon delivery.

Customers are responsible for providing accurate shipping information.

Additional charges may apply for failed deliveries or incorrect addresses.

10. International Orders

Customers ordering from outside the United Kingdom may be subject to import duties, taxes, customs fees, or local regulations.

These charges are the responsibility of the customer.

Hatton Gold is not responsible for delays caused by customs processing.

11. Returns & Refunds

Customers may request a return in accordance with our Returns Policy.

The following items are generally non-returnable unless faulty:

Custom-made jewellery

Engraved items

Personalised products

Resized rings

Bespoke orders

Returned items must be:

Unworn

In original condition

Returned with original packaging where possible

Refunds will be processed once returned items have been inspected.

Hatton Gold reserves the right to refuse returns that do not meet our policy requirements.

12. Faulty or Damaged Items

If you believe your item is faulty or damaged, please contact us as soon as possible with photographs and details of the issue.

Items will be inspected to determine whether the issue results from manufacturing faults, wear and tear, accidental damage, misuse, or alterations by third parties.

Normal wear, accidental damage, misuse, or unauthorised repairs are not covered.

13. Warranty

Hatton Gold may provide warranty coverage on selected items.

Warranty coverage does not include:

General wear and tear

Scratches or dents

Damage caused by accidents or misuse

Loss of stones due to accidental impact

Damage caused by third-party repairs or alterations

Warranty terms may vary depending on the product.

14. Jewellery Care

Jewellery should be cared for appropriately.

We recommend:

Removing jewellery during physical activity

Avoiding harsh chemicals

Storing jewellery safely

Having jewellery professionally cleaned and inspected periodically

Hatton Gold is not responsible for damage resulting from improper care.

15. Intellectual Property

All website content including:

Logos

Images

Product descriptions

Branding

Graphics

Designs

Written content

remains the intellectual property of Hatton Gold unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission.

16. Website Use

You agree not to:

Use the website unlawfully

Attempt to interfere with website security

Upload harmful or malicious content

Misrepresent information when placing orders

We reserve the right to restrict access or terminate services where misuse is suspected.

17. Limitation of Liability

To the fullest extent permitted by law, Hatton Gold shall not be liable for:

Indirect or consequential losses

Loss of profits or business opportunities

Delays outside our control

Damage resulting from misuse or improper care

Nothing within these Terms & Conditions limits statutory consumer rights under UK law.

18. Privacy

Customer information is handled in accordance with our Privacy Policy.

By using our website, you consent to the collection and use of information as outlined in our Privacy Policy.

19. Force Majeure

Hatton Gold shall not be held responsible for delays or failure to perform obligations due to events beyond our reasonable control, including:

Natural disasters

Supply chain disruptions

Industrial disputes

Cyber attacks

Government restrictions

Transportation failures

20. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website or purchases made through Hatton Gold shall be subject to the jurisdiction of the courts of England and Wales.

21. Changes to These Terms

Hatton Gold reserves the right to amend these Terms & Conditions at any time.

Updated versions will be published on our website.

Continued use of the website following changes constitutes acceptance of the updated Terms.

22. Contact Information

For questions regarding these Terms & Conditions, please contact Hatton Gold through the contact information provided on our website.