CUSTOMER INFORMATION
Privacy.
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Read Hatton Gold’s published privacy policyPublished policy
1. Introduction
Hatton Gold is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, contact us, or interact with our services.
Throughout this policy, “Hatton Gold”, “we”, “our”, or “us” refers to Hatton Gold.
By using our website, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect and process the following personal information:
Information You Provide Directly
Full name
Billing address
Shipping address
Email address
Telephone number
Payment details
Order information
Messages submitted through contact forms
Custom order or engraving details
Information Collected Automatically
When you use our website, we may automatically collect:
IP address
Browser type
Device information
Website usage data
Cookies and tracking information
Pages visited and browsing behaviour
3. How We Use Your Information
We use your information to:
Process and fulfil orders
Deliver products and services
Communicate about your order
Respond to enquiries
Provide customer support
Process payments
Improve our website and services
Detect fraud or suspicious activity
Comply with legal obligations
Send marketing communications where consent has been provided
4. Marketing Communications
If you opt in to receive marketing communications, we may send updates regarding:
New products
Promotions
Offers
News and announcements
You may unsubscribe from marketing emails at any time using the unsubscribe link within the email or by contacting us directly.
5. Legal Basis for Processing
Under UK data protection law, we process personal information based on one or more of the following legal grounds:
Contractual necessity
Legal obligations
Legitimate business interests
Customer consent
6. Payment Information
Payments are processed securely through third-party payment providers.
Hatton Gold does not store full payment card details on its servers.
Customers should review the privacy policies of any third-party payment providers used during checkout.
7. Sharing Your Information
We may share personal information with trusted third parties where necessary, including:
Payment processors
Delivery and courier companies
Website hosting providers
Marketing service providers
Professional advisers
Legal or regulatory authorities where required
We do not sell customer personal information to third parties.
8. Cookies
Our website may use cookies and similar tracking technologies to improve functionality and user experience.
Cookies may be used to:
Remember preferences
Analyse website traffic
Improve website performance
Support marketing and advertising activities
Users may manage or disable cookies through browser settings.
Please note that disabling cookies may affect website functionality.
9. Data Retention
We retain personal information only for as long as necessary to:
Fulfil orders
Provide services
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods may vary depending on the type of information and legal requirements.
10. Data Security
Hatton Gold takes reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Disclosure
Alteration
Destruction
However, no online transmission or storage method can be guaranteed to be completely secure.
11. Your Rights
Under UK data protection laws, you may have rights including:
The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent where applicable
Requests may be submitted using our contact information.
We may require identity verification before processing requests.
12. Third-Party Links
Our website may contain links to third-party websites.
Hatton Gold is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of third-party websites separately.
13. International Data Transfers
Some third-party service providers may process information outside the United Kingdom.
Where international transfers occur, we aim to ensure appropriate safeguards are in place to protect personal information.
14. Children’s Privacy
Hatton Gold’s website and services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
15. Changes to This Privacy Policy
Hatton Gold reserves the right to update or modify this Privacy Policy at any time.
Updated versions will be published on our website.
Continued use of the website following changes indicates acceptance of the updated policy.
16. Contact Information
If you have questions regarding this Privacy Policy or your personal information, please contact Hatton Gold using the contact details provided on our website
How can we help?
Email sales@hattongold.uk or call 07508 331228.