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Shipping Policy

1. Overview

At Hatton Gold, we aim to ensure every order is carefully prepared, securely packaged, and delivered safely.

This Shipping Policy outlines our delivery processes, estimated timescales, and important shipping information.

2. Processing Times

Order processing times vary depending on the product type.

Standard Products

Ready-to-ship items are usually processed within a few working days.

Custom & Bespoke Orders

Custom-made, personalised, engraved, resized, or bespoke jewellery may require additional production time before dispatch.

Estimated production times may vary depending on:

  • Design complexity

  • Material availability

  • Workshop schedules

  • Customisation requirements

Customers will be informed where longer lead times apply.

3. Shipping Methods

Hatton Gold uses trusted courier and postal services to deliver orders securely.

Shipping methods may vary depending on:

  • Order value

  • Delivery location

  • Product type

  • Shipping service selected at checkout

Tracking may be provided where available.

4. Delivery Estimates

Delivery estimates shown at checkout are approximate only.

While we aim to dispatch and deliver orders promptly, delays may occur due to:

  • Courier issues

  • Customs processing

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • Circumstances outside our control

Hatton Gold cannot guarantee delivery dates unless specifically agreed in writing.

5. UK Shipping

Orders shipped within the United Kingdom are typically delivered using tracked or signed-for services where appropriate.

Delivery times may vary depending on the shipping option selected.

6. International Shipping

Hatton Gold may offer international shipping to selected countries.

Customers ordering internationally are responsible for:

  • Import duties

  • Customs charges

  • Taxes

  • Local handling fees

  • Compliance with local import regulations

Hatton Gold is not responsible for customs delays or additional charges imposed by destination countries.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

Hatton Gold is not responsible for delays, losses, or additional costs resulting from:

  • Incorrect addresses

  • Incomplete delivery information

  • Failed delivery attempts

Additional shipping fees may apply for returned or redirected parcels.

8. Lost, Delayed, or Damaged Parcels

If your parcel appears lost, delayed, or damaged during transit, please contact us as soon as possible.

Where applicable, Hatton Gold will work with the courier to investigate the issue.

Claims relating to damaged deliveries should be reported promptly and may require:

  • Photographs of packaging

  • Photographs of the item

  • Supporting delivery information

Investigation times may vary depending on the courier.

9. Delivery Responsibility

Risk and responsibility for products pass to the customer upon confirmed delivery to the shipping address provided.

Customers are encouraged to ensure deliveries can be received securely.

10. Signature Requirements

Certain high-value orders may require:

  • Signature on delivery

  • Identity verification

  • Special courier handling

This is to help protect customers and reduce the risk of fraud or theft.

11. PO Boxes & Alternative Addresses

Hatton Gold may restrict shipping to certain address types depending on the value or nature of the order.

We reserve the right to request additional verification for alternative delivery addresses.

12. Customs & Import Delays

International orders may be delayed by customs inspections or import procedures.

These delays are outside Hatton Gold’s control.

Customers should familiarise themselves with local import regulations before ordering.

13. Refused or Unclaimed Deliveries

If a parcel is refused, unclaimed, or returned due to failed delivery attempts, Hatton Gold may deduct:

  • Shipping costs

  • Return fees

  • Customs charges

  • Administrative costs

from any applicable refund.

14. Shipping Restrictions

Hatton Gold reserves the right to:

  • Refuse shipping to certain countries or regions

  • Cancel orders where delivery is not possible

  • Restrict shipping methods for security reasons

15. Contact Information

If you have questions regarding shipping, delivery times, or your order status, please contact Hatton Gold using the contact information available on our website.

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