Privacy Policy

1. Introduction

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Hatton Gold is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, place an order, contact us, or interact with our services.

Throughout this policy, “Hatton Gold”, “we”, “our”, or “us” refers to Hatton Gold.

By using our website, you agree to the practices described in this Privacy Policy.

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2. Information We Collect

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We may collect and process the following personal information:

Information You Provide Directly

• Full name

• Billing address

• Shipping address

• Email address

• Telephone number

• Payment details

• Order information

• Messages submitted through contact forms

• Custom order or engraving details

Information Collected Automatically

When you use our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking information

• Pages visited and browsing behaviour

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3. How We Use Your Information

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We use your information to:

• Process and fulfil orders

• Deliver products and services

• Communicate about your order

• Respond to enquiries

• Provide customer support

• Process payments

• Improve our website and services

• Detect fraud or suspicious activity

• Comply with legal obligations

• Send marketing communications where consent has been provided

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4. Marketing Communications

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If you opt in to receive marketing communications, we may send updates regarding:

• New products

• Promotions

• Offers

• News and announcements

You may unsubscribe from marketing emails at any time using the unsubscribe link within the email or by contacting us directly.

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5. Legal Basis for Processing

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Under UK data protection law, we process personal information based on one or more of the following legal grounds:

• Contractual necessity

• Legal obligations

• Legitimate business interests

• Customer consent

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6. Payment Information

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Payments are processed securely through third-party payment providers.

Hatton Gold does not store full payment card details on its servers.

Customers should review the privacy policies of any third-party payment providers used during checkout.

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7. Sharing Your Information

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We may share personal information with trusted third parties where necessary, including:

• Payment processors

• Delivery and courier companies

• Website hosting providers

• Marketing service providers

• Professional advisers

• Legal or regulatory authorities where required

We do not sell customer personal information to third parties.

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8. Cookies

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Our website may use cookies and similar tracking technologies to improve functionality and user experience.

Cookies may be used to:

• Remember preferences

• Analyse website traffic

• Improve website performance

• Support marketing and advertising activities

Users may manage or disable cookies through browser settings.

Please note that disabling cookies may affect website functionality.

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9. Data Retention

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We retain personal information only for as long as necessary to:

• Fulfil orders

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Retention periods may vary depending on the type of information and legal requirements.

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10. Data Security

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Hatton Gold takes reasonable technical and organisational measures to protect personal information against:

• Unauthorised access

• Loss

• Misuse

• Disclosure

• Alteration

• Destruction

However, no online transmission or storage method can be guaranteed to be completely secure.

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11. Your Rights

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Under UK data protection laws, you may have rights including:

• The right to access your personal information

• The right to request correction of inaccurate information

• The right to request deletion of your information

• The right to restrict or object to processing

• The right to data portability

• The right to withdraw consent where applicable

Requests may be submitted using our contact information.

We may require identity verification before processing requests.

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12. Third-Party Links

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Our website may contain links to third-party websites.

Hatton Gold is not responsible for the privacy practices or content of external websites.

Users should review the privacy policies of third-party websites separately.

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13. International Data Transfers

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Some third-party service providers may process information outside the United Kingdom.

Where international transfers occur, we aim to ensure appropriate safeguards are in place to protect personal information.

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14. Children’s Privacy

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Hatton Gold’s website and services are not intended for children under the age of 13.

We do not knowingly collect personal information from children.

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15. Changes to This Privacy Policy

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Hatton Gold reserves the right to update or modify this Privacy Policy at any time.

Updated versions will be published on our website.

Continued use of the website following changes indicates acceptance of the updated policy.

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16. Contact Information

 

If you have questions regarding this Privacy Policy or your personal information, please contact Hatton Gold using the contact details provided on our website